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Energy Bills Support Scheme

I am sure you will have heard in the recent media that the HM Government will be applying a discount of £400 to all household energy accounts funded by the Energy Bill Support Scheme.

This discount will be applied as a credit to your energy bill in instalments over the next six months starting from October 2022 through to March 2023.

For Pay Monthly customers this will mean:

  • This discount will be applied as a credit to your energy bill in installments over the next six months starting from October 2022 through to March 2023.
  • There is no sign up to receive these payments.
  • You do not have to pay the £400 back.

For Prepayment/Top Up customers this will mean:

  • Customers on traditional prepayment meters will receive a credit via a voucher or a Special Action Message (SAM) every month for the six months of the scheme, which can be redeemed at your usual Top Up point issued by SMS Text Email or post.
  • Please make sure that we have all your correct and up to date contact details so you will receive your credit in a timely fashion.
  • The monthly vouchers will be made up of two vouchers for £67 of credit, then four vouchers for £66 of credit.
  • There is no sign up to receive these payments.
  • You do not have to pay the £400 back.

Further information regarding the scheme can be found on the dedicated help for households page: https://helpforhouseholds.campaign.gov.uk/

Beware of scamsPlease be aware that regardless of your meter or account type you will NEVER be asked for your bank details at ANY point to receive the payments