If you have a Radio Teleswitch meter, please contact us as soon as possible to arrange a meter exchange. These meters will stop working in June, and we want to ensure your energy supply remains uninterrupted.

How do I know if I have an RTS meter?

Homes using RTS meters are typically in areas with no mains gas supply (they're often flats or in rural areas), and the property is usually heated using electricity or storage heaters.

To check if you have one, take a look at your meter. If it's an RTS meter, you'll see a transmitter or separate teleswitch box next to your electricity meter. It should have a ‘Teleswitch’ label on the outside. Some RTS meters may have the radio teleswitch in the same box. If you have one of these it should have ‘radio telemeter’ printed on it.

Alternatively, please contact us on 0345 528 0195 and we will be able to advise you accordingly.

The best way to book a replacement meter is via our booking portal. All affected customers will have received a link so check your inbox. If you haven't received an email yet, get in touch today.
You can find more helpful info here:

Replacing your Radio Teleswitch electricity meter | Ofgem

Replace your old ‘RTS' meter as soon as possible – MoneySavingExpert