We're building something special.GET A QUOTE

Privacy Policy
(or Fair Processing Notice)

This Privacy Policy (or Fair Processing Notice) explains how Rebel Energy collects, uses and discloses your personal information. Its aim is to help you make informed decisions when communicating with us and receiving news and related content through our Website.

This Privacy Policy describes the way Rebel Energy will, subject to applicable legal requirements, adhere to all relevant legislative privacy requirements. From time to time, it may be updated or modified to account for the introduction of new technologies, business practices, stakeholder needs or applicable laws and regulations. Your use of our Website following any such change constitutes your agreement to follow and be bound by the terms of this Privacy Policy, has changed.

Personal information

The only personal information we collect through our Website is what you provide when signing up to our mailing list i.e. email address, and, if offered, name and postcode. This information will not be released into the public domain. If you don’t sign up to our mailing list, products or services, we will not collect any personal information.

How we collect information

We will obtain your consent to collect, use or disclose personal information. Consent will be provided electronically when entering your details to our Website’s mailing list sign-up function. Consent will be implied where the purpose for collecting, using or disclosing your personal information would be considered obvious and you voluntarily provide personal information for that purpose. Otherwise we will give you notice and a reasonable opportunity to opt-in to having your personal information used.

You can limit your consent to certain uses of personal information, though this may restrict our ability to provide you with a particular service or functionality.

We will obtain your express consent before using or disclosing your personal information for any purposes not identified in this Privacy Policy. We will do the same for use and disclosure of your personal information for specific types of transactions.

When you use our Website, you may voluntarily give us certain information (personal and/or non-personal information). If you are using our Website on your mobile device, you may also choose to provide us with location data.

Rebel Energy’s social media accounts are not hosted on Rebel Energy servers. We recommend that you read the privacy policies of these third-party service providers and those of any applications you use to access them before engaging with us on social media platforms. Also, by signing up to or logging in to our Website using third party platforms (e.g. Facebook, YouTube, Twitter, Instagram, etc.), you may give Rebel Energy permission to access your information via such other services. By linking your Rebel Energy account with accounts on such third-party platforms, you allow Rebel Energy to obtain certain information from those accounts.

For example, the following information may be received and used by Rebel Energy in accordance with this Privacy Policy if you choose to link your Rebel Energy account to a third-party account:

  • Facebook: public profile, friend list, email address, birthday, interests, current city, personal description and likes.
  • Twitter: read tweets from your twitter timeline, see who you follow, update your profile, post tweets for you.
  • LinkedIn: full profile, email address, your connections *Note: this could include work product information.
  • Google+: basic profile, list of people in your circles, email address, your contacts.
  • Instagram: access to basic information including your photos, friend lists and profile introduction.

The information we can obtain from these third-party services depends on your settings and privacy policies for such third-party platforms and accounts, which are not controlled by Rebel Energy and are not subject to the present Privacy Policy. We highly recommend you check your privacy settings on such third-party platforms and understand the terms of applicable third-party privacy policies before linking your accounts to our Website.

We may also obtain information about you from third parties, when you complete online or other surveys. This data is processed by us on the basis of legitimate business interests and may be used by us to contact you to discuss switching your energy provider.

Reasons for collecting, using and disclosing personal information

Some of the purposes for which Rebel Energy may collect, use and disclose your personal information are:

  • To communicate with you
  • To grant you access to certain special features, services or areas of the Website
  • To process any of your requests for information
  • To administer participation in surveys and polling
  • To provide you with information about Rebel Energy’s products and services
  • To advise you of changes to our Website
  • To administer research on our audience in order to improve our products and services
  • To provide an enhanced user experience

Some personal information may be stored by authorised third-party service providers, in order to administer Rebel Energy services and operations. Your personal information will be provided to such third-party service providers only to enable the proper administration of such services and operations.

We will use your personal information to ensure that you have the best possible experience of our Website. This includes, if you choose to engage with them, interactive features and features available only to registered users.

We may use the information you provide when you sign up to our mailing list or other Rebel Energy programmes or initiatives to maintain databases appropriate to these communications, programmes and initiatives.

Who we share your personal data with

In order to process your application, we will perform credit and identity checks on you with one or more credit reference agencies (“CRAs”).

To do this, we will supply your personal information to CRAs and they will give us information about you. This will include information from your credit application and about your financial situation and financial history. CRAs will supply to us both public (including the electoral register) and shared credit, financial situation and financial history information and fraud prevention information.

We will use this information to:

  • Assess your creditworthiness and whether you can afford to take the product;
  • Verify the accuracy of the data you have provided to us;
  • Prevent criminal activity, fraud and money laundering;
  • Manage your account(s);
  • Trace and recover debts; and
  • Ensure any offers provided to you are appropriate to your circumstances.

We will continue to exchange information about you with CRAs while you have a relationship with us. We will also inform the CRAs about your settled accounts. If you borrow and do not repay in full and on time, CRAs will record the outstanding debt. This information may be supplied to other organisations by CRAs.

When CRAs receive a search from us they will place a search footprint on your credit file that may be seen by other lenders.

If you are making a joint application, or tell us that you have a spouse or financial associate, we will link your records together, so you should make sure you discuss this with them, and share with them this information, before lodging the application. CRAs will also link your records together and these links will remain on your and their files until such time as you or your partner successfully files for a disassociation with the CRAs to break that link.

The identities of the CRAs, their role also as fraud prevention agencies, the data they hold, the ways in which they use and share personal information, data retention periods and your data protection rights with the CRAs are explained in more detail in the Credit Reference Agency Information Notice (CRAIN). CRAIN is also accessible from each of the three CRAs – clicking on any of these three links will take you to the same CRAIN document:

In certain circumstances, Rebel Energy may disclose your personal information to other third parties if it is reasonably believed that we are required to do so in accordance with the applicable law or regulation, court order, or any competent governmental, statutory or public authority or to protect our rights and property. We may also co-operate with law enforcement agencies in any official investigation, and we may disclose your personal information to such agencies in doing so.

Where we store your personal data

The data that we collect from you may be transferred to, and/or stored at, a destination outside of the European Economic Area (“EEA”) for processing by third-party service providers contracted by us. If you submit personal information, you specifically consent to such transfer, storing or processing. We will take reasonable steps to ensure that your data is treated securely and in accordance with this Privacy Policy.

In certain circumstances, Rebel Energy may disclose your personal information if reasonably believed that we are required to do so in accordance with the applicable law or regulation, court order, or any competent governmental, statutory or public authority or to protect our rights and property. We may also co-operate with law enforcement agencies in any official investigation, and we may disclose your personal information to such agencies in doing so.

EU’s Anti-Spam Legislation

Rebel Energy is committed to the requirements of the European Union’s Anti-Spam Legislation, including through any commercial electronic messages sent by Rebel Energy to you. At any time, you can “unsubscribe” from receiving any applicable communications from Rebel Energy and we will remove your email address from our databases.

Personal information of children

Rebel Energy is committed to protecting the online privacy of children in all countries. Children under a certain age are not permitted to submit their personal information to Rebel Energy or sign up to our mailing lists. The minimum age is 16 years for all countries.

How we use certain technologies on our Website

We use cookies to make your use of our Website more efficient. A cookie is a text file that stores information about your activities on our Website, for instance the date and time of visits, time spent, the pages viewed, and the Websites visited just before and just after our Website. Personal information about your visits to the Website is used on an aggregate basis, which means it is used for statistical purposes to assist us in enhancing your online experience, or to evaluate our Website’s content. In addition, the cookie will store your email address, which is your unique identifier, so that on return visits, our Website will be able to match you to your identity in the database. This is an opt-in feature: it will only become operational if you choose it. If you decide to disable cookies, this may affect your use of our Website and your ability to access certain features.

Web beacons (also called “clear GIFs” or “pixel tags”) are small strings of code placed in a web page or in an email message. These may be used in conjunction with cookies to track activity on our Website. If you disable cookies the web beacons will only detect an anonymous Website visit.

Our Website may also use services to advertise on third-party Websites to previous visitors to our site (for example: Google AdWords, Facebook Conversion Pixel and Twitter remarketing). Third-party vendors use cookies to serve ads based on a user’s past visits to our Website. In such case, any data collected by Rebel Energy will be used in accordance with this Privacy Policy, and for those other platforms, through their respective privacy policies.

Links to other sites

This Website may contain links to other Websites which are not operated by Rebel Energy. Rebel Energy has no responsibility or liability for, or control over, those Websites or internet resources, or their collection, use and disclosure of your personal information. We recommend you refer to the privacy policy and terms of use contained in any linked site you choose to visit, and familiarise yourself with that Website’s terms and conditions of use.

How long your personal information is retained for

Rebel Energy will retain your personal information only as long as necessary to fulfil the identified purposes or a legal or business purpose in accordance with this Privacy Policy. We may, instead of destroying or erasing your personal information, make it anonymous such that it cannot be associated with or tracked back to you. In most cases your data will be deleted 6 years after your last correspondence with us.

How we ensure accuracy of your personal information

We will make reasonable efforts to ensure that your personal information is accurate and complete. You may request a correction to your personal information in order to ensure its accuracy and completeness. A request to correct personal information must be sent to dataprotection@rebelenergy.com and provide sufficient detail to identify the personal information and the correction being sought. If such personal information is demonstrated to be inaccurate or incomplete, we will correct the information as required. We will then send the corrected information to any third party to which we may have disclosed the personal information previously in accordance with this Privacy Policy.

How we protect your personal information

Rebel Energy endeavours to maintain appropriate procedural and technological measures and storage facilities to prevent any unauthorised use or disclosure of your personal information. Rebel Energy is taking reasonable efforts to protect any personal information that is provided to it through this Website. We cannot, however, guarantee the security of any personal information provided to us in an email or in online form while it is being transmitted to us, as the internet is a potentially non-secure method of information transfer. Any such transmission is at your own risk.

How you can access or correct your personal information

If you have any questions about the collection, use, or disclosure of your personal information by Rebel Energy or through this Website, if you simply want to know whether we have any of your personal information on file, or if you want to access information we have collected about you, you can reach us at dataprotection@rebelenergy.com and we will respond to your requests for access in accordance with the applicable privacy legislation and this Privacy Policy. If we refuse access to you, reasons for our refusal will be provided upon your request. For example, your request could be refused because it may include information about other individuals, information that cannot be disclosed for legal, security, or commercial proprietary reasons, and information that is subject to solicitor-client or litigation privilege.

How to limit the use and disclosure of your personal information

You may at any time withdraw your consent to our use and disclosure of certain personal information by notifying us in writing through email at dataprotection@rebelenergy.com . Please note that your withdrawal request may take up to 30 days to implement. Also note that withdrawing your consent may preclude us from providing you with certain information or may prevent your use of certain features and functionalities of this Website.

Applicable Law

These Terms and Conditions and the Privacy Policy shall be governed by and construed in accordance with the laws of England and Wales. Disputes arising in relation to the Website shall be exclusively subject to the jurisdiction of the courts of England and Wales.

Your other legal rights

Data protection legislation also provides you with certain other rights. These are not always absolute rights and must be considered in the wider scope of the legislation. These rights are:

  • Right to erasure, also known as the right to be forgotten. The broad principle underpinning this right is to enable an individual to request the deletion or removal of personal data where there is no compelling reason for its continued processing. In some circumstances this is not an absolute right;
  • Right to restrict processing. You have the right to ‘block’ or suppress processing of personal data. This is not an absolute right and will depend on the circumstances and any other legal/statutory obligations Rebel Energy may have;
  • Right to data portability;
  • Right to object to processing based on legitimate interests or the performance of a task in the public interest/exercise of official authority (including profiling);
  • Rights related to automated decision-making including profiling.
Questions or Concerns

If you have any questions or concerns regarding our collection, use and disclosure of your personal information or about this Privacy Policy, you may contact us at the following email address:


If you are unhappy with our response or if you need any advice, you should contact the Information Commissioner’s Office (ICO): just click this link