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Our Treating Customers Fairly (TCF) vision is to be trusted to deliver what we promise, making a positive contribution to our customers’ lives (and the planet!)
So TCF is really about our company culture – always doing business in a way that will help ensure customers get fair treatment.
To make sure we do this, we promise the following:
In the Gas Act (1986) and the Electricity Act (1989) the legislation tells suppliers they must treat all customers fairly.
The energy regulator, Ofgem, has asked all energy suppliers to comply with a new licence condition called Standards of Conduct. This states that suppliers should treat their customers fairly and behave in an honest and transparent way.
In a nutshell, we want to lead the way in giving our customers a great experience/ the best experience possible (decide which is better, I just wasn’t sure about the term best experience ever!!). So we go the extra mile to make sure that happens.